Mohammad
Khallaf

Incident Manager

MIM Professional™ Certified Incident Manager leading cross-functional teams through high-impact technical incidents, driving service reliability and operational excellence in complex telecom environments.

Get in Touch View Experience ⬇ Download CV
3+Years Experience
3Projects Shipped
10Certifications
Mohammad Khallaf
🚨 Incident Manager
⚡ Laravel Dev
🤖 ML & Python

About Me

I'm a MIM Professional™ Certified Incident Manager based in Hebron, Palestine, currently working remotely for Wavelo (Tucows Group) via AHL Logics in Canada — holding the globally recognised Digital Certificate in The Global Best Practice IT Major Incident Management® (Level 1, 2026).

My journey spans backend development with Laravel & Python, corporate B2B sales in telecom, and leading 24/7 incident operations — ensuring uninterrupted service, executive-level communication, and root cause analyses that prevent recurring failures.

I'm passionate about operational excellence, data-driven problem-solving, and building systems that scale reliably under pressure.

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Location Hebron, Palestine
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Education BSc Computer Science, PPU
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Languages Arabic (Native) · English (Intermediate)
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Current Role Response Manager @ Wavelo

Experience

Response Manager (Incident Manager)

Wavelo (Tucows Group) · via AHL Logics

🌍 Remote, Canada  ·  Aug 2025 – Present

Current
  • Lead end-to-end incident management processes to ensure uninterrupted telecom operations and rapid resolution of service disruptions.
  • Provide 24/7 on-call support; assess, triage, and prioritize incidents by business impact to minimize customer-facing downtime.
  • Deliver clear, timely executive-level communication during major incidents, keeping stakeholders informed throughout the lifecycle.
  • Conduct Root Cause Analyses (RCA) and drive implementation of long-term preventive solutions across engineering and operations teams.
  • Collaborate cross-functionally to enhance system reliability, reduce recurring incidents, and continuously improve response efficiency.
Incident ManagementRCASLA/SLOExecutive CommunicationTelecom

Corporate Sales Officer (Account Manager)

Jawwal · Corporate Business Center

📍 Hebron, Palestine  ·  Jun 2024 – Aug 2025

  • Identified, targeted, and acquired corporate clients to expand adoption of Jawwal and Paltel telecom services.
  • Negotiated and closed service provision agreements, contributing to measurable growth in B2B revenue.
  • Maintained and developed long-term client relationships through periodic account reviews and proactive follow-ups.
B2B SalesAccount ManagementTelecomClient Relations

Backend Developer (Laravel)

Dinosaur Media

📍 Hebron, Palestine  ·  Sep 2022 – Dec 2023

  • Designed, built, tested, and deployed web applications using Laravel (PHP) and WordPress.
  • Delivered a full-featured integrated management system for an optics center — multi-role admin, patient data, appointments, eye exam records, and financial tracking.
  • Developed a responsive company website for Dinosaur Media showcasing services.
LaravelPHPMySQLWordPressBootstrap

Projects

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Alqadi Optics — Integrated Management System

Full-featured management system for an optics center. Includes multi-authority roles (admin/employee), patient data storage, appointment management, eye exam recording, and financial management.

LaravelBootstrapMySQLPHP
🐶

Pre-trained Image Classifier — Dog Breed ID

Image classification project using CNNs (AlexNet, VGG, ResNet) and Python to identify dog breeds from images, leveraging pre-trained features from the ImageNet dataset.

PythonCNNAlexNetVGGResNetImageNet
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Dinosaur Media Company Website

Developed a responsive, user-friendly business website using WordPress to present the company's full range of services with a clean, modern interface.

WordPressHTML5CSSResponsive

Skills

⚙️ Technical

Incident Management RCA SLA / SLO Management Laravel (PHP) Python OOP C++ MySQL Machine Learning REST APIs WordPress Bootstrap Git

🤝 Soft Skills

Cross-functional Collaboration Executive Communication Critical Thinking Team Leadership Self-motivated

Certifications

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MIM Professional™ — IT Major Incident Management® Level 1

Official Major Incident Management Ltd. · May 2026 · #16722-22138-1012

Verify Certificate ↗
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Agile Software Developer — Bertelsmann Nanodegree

Udacity · March 2024

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Cyber Security (Advanced)

Arabic Platform · February 2024

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AI Programming with Python Nanodegree

Udacity · August 2023

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Intro to Programming Nanodegree

Udacity · July 2023

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Advanced Python Training

Gaza Sky Geeks & Mercy Corps · June 2023

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Full Course in HTML5 / CSS3 / Bootstrap / JavaScript

Udemy · February 2023

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NDG Linux Unhatched

Cisco Networking Academy · September 2022

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ASP.Net (MVC) — 40 Hours

The Hope International Company · April 2022

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Building Websites with WordPress

Edraak · September 2022

Education

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Bachelor of Science in Computer Science

Palestine Polytechnic University (PPU) · Hebron, Palestine

Jan 2021 – Dec 2023

Get In Touch

I'm open to new opportunities, collaborations, or just a good conversation about incident management and tech.

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Email mohammadkhallaf2002@gmail.com
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Phone +972 594 513 978
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LinkedIn Connect with me
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GitHub View my code
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Resume / CV Download PDF